CHAPTER-7Â
1. E-mails can be filtered using the _____ option which prevents unwanted mails from entering your inbox. Â
a. Junk Mail b. Spam c. Trash d. All of the above Â
2.___________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually. Â
(a) Periodic reports (b) Formal reports (c) Progress reports (d) Informal reportsÂ
3. The first opportunity to gain the reader’s attention in a direct mail letter is Â
(a) In the attention line (b) In the opening paragraph (c) In the top margin (d) On the envelopeÂ
4. An example of a communication channel is Â
(a) face-to-face conversation (b) feedback (c) context (d) noiseÂ
5. In interpersonal communication, ethics Â
(a) are important (b) stand in the way of honesty (c) increase barriers to understanding (d) are not a considerationÂ
6. The ____ option in e-mail helps us to retrieve old email communications.Â
(a) Find (b) Search (c) Settings (d) None of the above
7. ___________ reports are usually short messages with natural, casual use of language. Â
(a) Conference (b) Periodic (c) Informal (d) FormalÂ
8.Through e-mail companies are offering ____service to its employees that help them use  tools like Google drive drop box etc.Â
(a) Accounts (b) Package (c) Cloud Storage (d) All of the above Â
9. Identify which statement is not a feature of a professional e-mail Â
(a) Correspondence through e-mail should use Proper Grammar, correct spelling, tone, courtesy, structure, content etc.Â
(b) It is suggested to use of ‘Emoticons’ – smileys, winks etc. in official correspondence. Â
(c) Maintain separate accounts for official and personal e-mails. Many organizations have firewalls against personal mails like Yahoo, Gmail etc. Â
(d) Avoid ‘spamming.’ Maintain a proper distribution list of recipients for your mails. Â
10. Conversion of data into a code is called Â
(a) Encryption (b) Hypermedia (c) Intercepted (d) Interface Â
11. The specialized or technical language as used in specific fields is called____ Â
(a) Codes (b) Jargon (c) Trivial (d) Hypertext
12. Which of the following protocol is used by the webÂ
(a) HTPT (b) HTPHÂ (c) HPTHÂ (d) HTTPÂ Â
13. Which of the following is a system of interlinked hypertext documents accessed via the internetÂ
(a) Intranet (b) Extranet (c) World wide web (d) None of the above Â
14. Which of the following is a web browser Â
(a) Google Chrome (b) Internet Explorer (c) Firefox (d) All of the above Â
15. It allows cumbersome corporate knowledge to be maintained and easily access throughout the company using hypermedia and Web technologies. Â
(a) Web Publishing (b) Web Communication (c) Web Circulars (d) None of the aboveÂ
GOOD LUCK
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Team – CS ASPIRANT